Cancellation policy
What happens when a task is cancelled, and what it costs.
Before you accept a bid
You can cancel a posted task anytime before accepting a bid. There's no fee and no notice required. Bids on cancelled tasks are automatically withdrawn.
After you've accepted a bid
Once you accept a bid, the tasker has reserved time for your task. If you need to cancel: • More than 24 hours before the agreed start time: a small administrative fee may apply, and the rest is refunded. • Less than 24 hours before the start time: the tasker may keep up to 50% of the agreed price to cover their reserved time. The remainder is refunded. We always try to be fair when circumstances change. Message us if something unusual is happening.
If the tasker cancels
If your assigned tasker cancels for any reason, you receive a full refund of every euro held in escrow. We'll surface the task again so other taskers can place new bids, and we'll help match you with a replacement when we can.
How refunds work
Refunds go back to the original payment method. Most card and iDEAL refunds appear within 5 business days, depending on your bank. We'll email you a receipt for every refund.
Connection fee on cancellations
If a connection fee was charged when you accepted a bid, it stays attached to the original task. We don't charge it again if you re-post or accept a new bid on the same task.
Questions about a specific cancellation? Reach out at info@task-runner.nl and we'll review your case.