TASKRUNNER B.V. — General Terms and Conditions

1.1 "Task Runner", "we", "us" or "our": Taskrunner B.V., a private limited liability company (besloten vennootschap met beperkte aansprakelijkheid) incorporated under the laws of the Netherlands, having its registered office in Amsterdam, registered with the Dutch Chamber of Commerce (Kamer van Koophandel) under number 42002696.

1.2 "Platform": the website at www.task-runner.nl, including any associated mobile applications and sub-domains, operated by Task Runner.

1.3 "User" or "you": any natural person or legal entity who registers an account on the Platform, whether as a Customer, a Tasker, or both.

1.4 "Customer" (also: "Poster"): a User who posts a Task Request on the Platform seeking Services.

1.5 "Tasker" (also: "Service Provider"): a natural person or legal entity who offers or performs Services through the Platform. A Tasker may operate as: (a) a professional independent contractor (zelfstandige zonder personeel / ZZP'er or other legal form) ("Professional Tasker"); or (b) a private individual (particulier) performing occasional, non-commercial services ("Particulier Tasker"). Where these Terms impose obligations that apply only to Professional Taskers (such as insurance or KVK registration), this is expressly stated; all other provisions apply to both categories equally.

1.6 "Task Request" (also: "Posted Task"): a request for Services published by a Customer on the Platform, including the description, desired timeframe, location, and price.

1.7 "Offer": a Tasker's response to a Task Request indicating willingness to perform the requested Services at a specified price.

1.8 "Task Contract" (also: "Service Agreement"): the contract for Services formed directly between a Customer and a Tasker upon the Customer's acceptance of an Offer through the Platform.

1.9 "Agreed Price": the total price for the Services as agreed between Customer and Tasker through the Platform, inclusive of VAT (btw) where applicable, but exclusive of any materials, parking fees or other additional costs unless expressly stated.

1.10 "Service Fee": the fee charged by Task Runner to the Customer and/or the Tasker for the use of the Platform and the Task Runner Services, as specified prior to each Task Contract.

1.11 "Connection Fee": the component of the Service Fee payable by the Customer to Task Runner upon formation of the Task Contract.

1.12 "Tasker Service Fee": the component of the Service Fee deducted from the Agreed Price payable to the Tasker.

1.13 "Payment Account": the escrow or payment holding account operated by Task Runner's Payment Provider, into which Customers pay the Agreed Price.

1.14 "Payment Provider": the third-party payment service provider engaged by Task Runner to process payments (currently: Mollie B.V. or such other provider as Task Runner may engage from time to time).

1.15 "Services": the physical and/or in-person services to be performed by a Tasker as described in the Task Request, including any variations agreed through the Platform.

1.16 "Task Runner Services": the intermediary services provided by Task Runner consisting of the operation and provision of the Platform, enabling Users to connect, enter into Task Contracts, and process payments.

1.17 "KVK": the Dutch Chamber of Commerce (Kamer van Koophandel).

1.18 "VOG": a Certificate of Conduct (Verklaring Omtrent het Gedrag) issued pursuant to the Judicial Documentation and the Certificates of Conduct Act (Wet justitiële en strafvorderlijke gegevens).

1.19 "Policies": any supplementary policies published by Task Runner on the Platform, including the Community Guidelines, Privacy Policy, and Cookie Policy, each as amended from time to time.

2.1 Task Runner operates an online marketplace platform that enables Customers to find and engage Taskers to perform physical services in and around the home, office, and other locations within the Netherlands.

2.2 Task Runner's role is strictly that of an intermediary (bemiddelaar) within the meaning of Section 7:425 of the Dutch Civil Code (Burgerlijk Wetboek). Task Runner is not a party to the Task Contract. Task Runner does not itself provide, supervise, direct, or control the Services performed by Taskers.

2.3 Taskers are independent contractors. No employment relationship (arbeidsovereenkomst), agency relationship, partnership, or joint venture exists between Task Runner and any Tasker, nor between Task Runner and any Customer. Task Runner does not determine the manner in which Services are performed.

2.4 The Platform is available exclusively for Services performed within the territory of the Netherlands.

2.5 Task Runner permits only persons aged 18 years or older to register as Users.

2.6 Users must be natural persons. A User may indicate in their account that they act on behalf of a legal entity (rechtspersoon), in which case the User represents and warrants that they have authority to bind such entity.

3.1 A Customer may post a Task Request on the Platform describing the desired Services, including timing, location, and budget.

3.2 Taskers may submit Offers in response to a Task Request. Certain Offer details may be visible to other Users and to the public.

3.3 A Customer may revoke or modify a Task Request at any time before accepting an Offer. Task Runner reserves the right to cancel all pending Offers on a modified Task Request.

3.4 A Task Contract is formed at the moment the Customer accepts a Tasker's Offer through the Platform. At that point the Customer is obliged to pay the Agreed Price (plus the Connection Fee) into the Payment Account.

3.5 Upon formation of the Task Contract, Task Runner has rendered the Task Runner Services and the Service Fee becomes due and payable.

3.6 After formation, the Customer and Tasker may agree to vary the Task Contract (including the Agreed Price) through the Platform's messaging system. Users are strongly encouraged to conduct all communications relating to the Task Contract via the Platform.

3.7 The Tasker shall perform the Services in a proper and workmanlike manner (goed vakmanschap), at the agreed time and location.

3.8 The Tasker shall not subcontract any part of the Services to a third party without the Customer's prior written consent. Any approved subcontractor must be a registered User of the Platform. The Tasker remains fully responsible and liable for the acts and omissions of any subcontractor.

3.9 The minimum engagement for any on-site task is one (1) hour of labour, even if the task is completed within that hour. Offers by Professional Taskers must be posted at a minimum rate of at least € 36,00 / hour. This minimum rate does not apply to Community Helpers, who bid freely on tasks within the permitted categories set out in Article 22A.

4.1 All prices displayed on the Platform are inclusive of VAT (btw) unless explicitly stated otherwise. Prices may be displayed as a fixed price, hourly rate, per-square-metre rate, or per-metre rate, depending on the nature of the task.

4.2 Materials, parking fees, travel costs, and other additional costs are excluded from the Agreed Price unless specifically included in the task description.

4.3 Fixed-price tasks: where a task is offered at a fixed price, the Customer may expect the task to be completed for that amount. If the actual scope differs from the description or additional work is required, the Tasker must inform the Customer before commencing the additional work and obtain agreement on the revised price.

4.4 Prices may fluctuate based on demand, time of day, day of the week, and urgency. Same-day (emergency) or weekend/evening bookings may carry higher rates. Task Runner reserves the right to adjust the rates displayed on the Platform at any time.

5.1 A Connection Fee is payable by the Customer to Task Runner upon formation of the Task Contract. The Connection Fee is displayed to the Customer prior to acceptance of an Offer.

5.2 A Tasker Service Fee is payable by the Tasker to Task Runner and is deducted from the Agreed Price before disbursement of the Tasker Funds.

5.3 All Service Fees are inclusive of VAT (btw).

5.4 Subject to Article 7 (Cancellations and Refunds), Service Fees are non-cancellable and non-refundable, without prejudice to mandatory consumer rights under Book 6 of the Dutch Civil Code.

5.5 Task Runner reserves the right to amend the amount of any Fees from time to time. Changes will be published on the Platform and will take effect for Task Contracts formed after the publication date.

5.6 No charges apply for: (a) registering an account; (b) posting a Task Request; or (c) browsing the Platform, including reviewing Task Requests and Tasker profiles.

6.1 Upon formation of a Task Contract, the Customer shall pay the Agreed Price (plus the Connection Fee) to Mollie B.V. via the payment method(s) available on the Platform (including iDEAL, credit card, Bancontact, or such other methods as may be offered). The Agreed Price is received and held by Mollie B.V. in its capacity as a licensed payment service provider (betaaldienstverlener) under PSD2 (Directive 2015/2366/EU). Task Runner does not receive, hold, or handle Customer funds at any point. Task Runner instructs Mollie B.V. to release or refund funds in accordance with these Terms, but the payment relationship is at all times between the Customer and Mollie B.V., governed by Mollie's own payment service terms.

6.2 Mollie B.V. holds the Agreed Price in the Payment Account on behalf of the parties (a "Payment Hold"). The Payment Hold is intended to protect both parties: the Customer is assured that funds will only be released upon satisfactory completion, and the Tasker is assured that the funds are committed at the point of Task Contract formation. Task Runner instructs Mollie B.V. to retain the funds for a minimum period of forty-eight (48) hours following the completion of Services, to facilitate quality assurance and dispute resolution. Task Runner is not a payment service provider and does not hold a PSD2 licence. All payment services are provided exclusively by Mollie B.V., a licensed payment institution (betaalinstelling) authorised by De Nederlandsche Bank under PSD2.

6.3 Once the Tasker marks the task as completed on the Platform, the Customer will be notified and prompted to confirm completion and release payment. If the Customer does not release payment and no dispute is raised within fourteen (14) calendar days of the task being marked as completed, the task will be deemed completed and the Agreed Price (less the Tasker Service Fee) will be automatically released to the Tasker.

6.4 Upon confirmation of completion by both parties (or upon Task Runner's reasonable satisfaction that the Services have been completed), the Tasker Service Fee is deducted and the remaining Tasker Funds are released to the Tasker.

6.5 Tasker and Customer may agree to lower Tasker Service Fee, should the completion of the task not be possible, not successful or only be partially possible.

6.6 Direct payment from the Customer to the Tasker outside the Platform is prohibited. This prohibition applies both during and for a period of twelve (12) months after the last Task Contract between the same Customer and Tasker concluded through the Platform. If a Customer and Tasker who were introduced through the Platform enter into a direct engagement during this period without using the Platform, Task Runner is entitled to charge a circumvention fee equal to 20% of the value of each such direct engagement (with a minimum of €250 per occurrence), without prejudice to Task Runner's right to claim further damages. Circumvention of the Platform's payment system constitutes a material breach of these Terms and results in forfeiture of all rights to warranty, support, and mediation by Task Runner.

6.7 The person placing the Task Request is deemed to be the Customer and is responsible for timely payment.

6.8 If the Customer fails to pay the Agreed Price within four (4) calendar days of formation of the Task Contract, the Customer shall be in default (verzuim) by operation of law. Task Runner may charge statutory commercial interest (wettelijke handelsrente) pursuant to Section 6:119a of the Dutch Civil Code on the outstanding amount, as well as reasonable extrajudicial collection costs in accordance with the Decree on Compensation for Extrajudicial Collection Costs (Besluit vergoeding voor buitengerechtelijke incassokosten).

7.1 Cancellation before acceptance: as long as a Task Request has not been accepted by a Tasker, the Customer may cancel it free of charge via the Platform.

7.2 Cancellation of a confirmed Task Contract by the Customer:

• Up to 24 hours before the scheduled start of the task: free of charge.
• Within 24 hours before the scheduled start: the Connection Fee is retained by Task Runner.
• If the Tasker is already in transit or on-site: a call-out fee of €30.00 (incl. VAT) plus the Connection Fee is charged.

7.3 Cancellation attributable to the Tasker: if the Tasker cancels a confirmed Task Contract, the full Agreed Price and Connection Fee are refunded to the Customer. A Cancellation Fee equal to the Connection Fee may be charged to the Tasker and offset against future payouts.

7.4 Repeated cancellations may result in suspension or termination of the cancelling User's account at Task Runner's discretion.

7.5 Upon request submitted to Task Runner Support, refunds may instead be processed to the Customer's original payment method. Processing may take up to 5–7 business days.

7.6 If a Task Contract is cancelled after work has commenced, the portion of the Agreed Price to be refunded shall be determined through the dispute resolution process set out in Article 12.

7.7 Right of withdrawal (herroepingsrecht). To the extent that a Customer qualifies as a consumer within the meaning of Book 6 of the Dutch Civil Code and the Task Contract constitutes a distance contract (overeenkomst op afstand), the Customer is required, prior to the commencement of performance, to confirm their express consent to immediate commencement and their consequent waiver of the right of withdrawal (afstand van het herroepingsrecht) pursuant to Article 6:230p(e) of the Dutch Civil Code. This confirmation is obtained by a dedicated, clearly labelled tick-box presented to the Customer at the point of accepting a Tasker's Offer on the Platform, separate from any general acceptance of these Terms. The tick-box states in plain language: "I request immediate commencement of the Services and understand that I thereby lose my right of withdrawal once the Services have been fully performed." Task Runner retains a timestamped record of this confirmation. If the Customer does not confirm, the Services will not commence and the Task Contract will be cancelled with a full refund. The Customer is reminded of this waiver in the booking confirmation email sent immediately after acceptance of the Offer.

8.1 Neither Party shall be liable for any failure or delay in performing its obligations under these Terms or any Task Contract to the extent that such failure or delay is caused by circumstances beyond its reasonable control ("Force Majeure"), including but not limited to: natural disasters, epidemics or pandemics, government actions or restrictions, strikes, transport disruptions, power failures, internet or telecommunications outages, or severe weather conditions.

8.2 The affected Party shall notify the other Party as soon as reasonably practicable and shall use reasonable efforts to mitigate the effects of the Force Majeure event. If a Force Majeure event prevents performance for more than thirty (30) days, either Party may terminate the affected Task Contract without liability.

8.3 If a Tasker is unable to perform the Services due to illness or personal emergency, the Tasker shall notify the Customer through the Platform as soon as possible. The Task Contract may be rescheduled by mutual agreement or cancelled in accordance with Article 7.

9.1 General obligations. All Users shall:

• comply with these Terms, all Policies, and all applicable Dutch and EU laws and regulations;
• provide accurate, complete, and up-to-date information on the Platform;
• maintain the security of their account and not allow others to use their account;
• not use the Platform for any unlawful, fraudulent, or immoral purpose;
• not disclose personal details (e.g. full address, phone number, email) in public areas of the Platform prior to formation of a Task Contract.

9.2 Additional obligations for Taskers:

• The Tasker must hold all licences, permits, qualifications, and business liability (bedrijfsaansprakelijkheid) insurance required under Dutch law for the Services offered. This obligation applies to Professional Taskers only; see Article 22A.6 for the insurance position of Community Helpers.
• Where required for the relevant service category, the Tasker must hold a valid KVK registration and, if applicable, a valid VOG.
• The Tasker must have the legal right to work in the Netherlands.
• The Tasker must comply with all tax and regulatory obligations (including VAT, income tax, and social contributions) in relation to payments received through the Platform.
• The Tasker must not charge the Customer any fees on top of the Agreed Price outside the Platform.
• The Tasker warrants that the information provided in the creation of the Task Contract is true and accurate.

9.3 Content licence. By posting content on the Platform, you grant Task Runner a non-exclusive, worldwide, royalty-free, sublicensable licence to use, reproduce, modify, and display such content for the purposes of operating and promoting the Platform.

9.4 Prohibited content. Information published on the Platform must not be false, misleading, defamatory, obscene, infringing of third-party intellectual property rights, or otherwise in violation of applicable law.

9.5 If Task Runner determines that a User has breached this Article 9, Task Runner reserves the right to remove content, cancel Task Contracts, and/or suspend or terminate the User's account.

10.1 Task Runner may offer identity verification services, including verification of KVK registration, VOG certificates, and other documentation. Such verification is based on information provided by the User and/or third parties and may not be fully accurate.

10.2 You acknowledge that verification badges are point-in-time checks and may not reflect the Tasker's current status. You are solely responsible for conducting your own due diligence before engaging a Tasker.

10.3 Task Runner reserves the right to require additional verification at any time, including for specific service categories involving higher risk (e.g., electrical work, plumbing).

10.4 After completion of a Task Contract, both the Customer and the Tasker are encouraged to leave a review. By posting a review, you grant Task Runner permission to display and use the review on the Platform and for promotional purposes.

10.5 Reviews must be honest and factual. Task Runner reserves the right to reject or remove reviews containing offensive language, personal data, or content that is demonstrably false.

10.6 Task Runner may use reviews and ratings to determine continued access by a Tasker to the Platform.

11.1 Complaints regarding the Task Runner Services (i.e. the Platform itself) may be submitted via the complaint form on the Platform or by email to support@task-runner.nl.

11.2 Complaints regarding the quality of the Services performed by a Tasker must first be directed to the Tasker. If the complaint is not resolved satisfactorily, the Customer may escalate to Task Runner for advice and mediation.

11.3 When escalating a complaint to Task Runner:

• The Customer must report the complaint as soon as possible and in any event within seventy-two (72) hours of discovery of the defect.
• The Tasker shall always be given a reasonable opportunity to inspect and remedy the work (recht op herstel).
• Task Runner may arrange for an independent assessment of the work at the Customer's location.
• If the Customer has engaged a third party to remedy the work without affording the Tasker the opportunity to do so, or has paid the Tasker directly outside the Platform, Task Runner's ability to mediate is extinguished.

11.4 A Customer is entitled to temporarily suspend payment (opschorting) if the Customer has reasonable grounds to believe the Services were not properly performed. The Customer must notify Task Runner within seventy-two (72) hours of receipt of the invoice, clearly stating the grounds for suspension.

12.1 Task Runner encourages Users to resolve disputes directly with each other in good faith. You acknowledge that Task Runner may share your information with the other party for the purposes of dispute resolution.

12.2 If a dispute cannot be resolved directly, either party may refer the dispute to Task Runner. Task Runner may, but is not obliged to, mediate between the parties. Task Runner reserves the right to make a binding determination (acting reasonably) based on the information supplied and to instruct the Payment Provider accordingly.

12.3 Task Runner may hold any Agreed Price that is the subject of a dispute in the Payment Account until the dispute is resolved.

12.4 If the parties are unable to resolve the dispute through Task Runner's internal process, either party may submit the dispute to the competent court in Amsterdam, without prejudice to the right of a consumer to invoke the jurisdiction of the court of their domicile pursuant to Section 6.1(c) of the Brussels I Regulation (recast).

12.5 Consumers residing in the EU may also submit complaints via the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/.

13.1 Platform "as is". The Platform and the Task Runner Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by Dutch law, Task Runner disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

13.2 No liability for Services. Task Runner accepts no liability for any aspect of the interaction between Customers and Taskers, including but not limited to the quality, safety, legality, or timely delivery of Services. Task Runner does not warrant the accuracy of information provided by Users, the ability of Taskers to perform Services, or the ability of Customers to pay for Services.

13.3 Exclusion of indirect damages. To the fullest extent permitted by law, Task Runner shall not be liable for any indirect, incidental, special, consequential, or punitive damages (gevolgschade), including but not limited to loss of profits, loss of data, loss of sales, loss of goodwill, or business interruption, arising out of or in connection with the use of the Platform or any Task Contract.

13.4 Liability cap. Without prejudice to Article 13.5, Task Runner's aggregate liability to any User for any and all claims arising out of or in connection with these Terms or the Task Runner Services shall be limited to the greater of: (a) the total Service Fees paid by that User to Task Runner in the twelve (12) months preceding the event giving rise to the claim; or (b) €50.00.

13.5 Mandatory liability. Nothing in these Terms excludes or limits Task Runner's liability for: (a) death or personal injury caused by its negligence; (b) wilful misconduct (opzet) or gross negligence (grove schuld); (c) fraud or fraudulent misrepresentation; or (d) any other liability that cannot be excluded or limited under mandatory Dutch law (dwingend recht).

13.6 Tasker liability. If a Tasker causes damage during the performance of Services, the Tasker is directly liable to the Customer up to the amount covered by the Tasker's liability insurance (aansprakelijkheidsverzekering), but in no event exceeding the direct damage suffered. Task Runner is not a party to such claims.

13.7 Indemnification. You agree to indemnify and hold harmless Task Runner, its directors, employees, and agents from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Platform; (b) your breach of these Terms; or (c) any Services performed or received through the Platform.

14.1 Task Runner may offer Users access to insurance products through third-party providers. Any such insurance shall be governed by the terms and conditions of the relevant insurer. Task Runner does not provide insurance and does not represent that any insurance offered via the Platform is adequate for any particular User or task.

14.2 Each Tasker is solely responsible for maintaining adequate professional liability insurance (beroepsaansprakelijkheidsverzekering) and any other insurance required for the Services provided.

14.3 Each Customer is responsible for assessing whether the Tasker's insurance is adequate for the scope of the Services.

15.1 All intellectual property rights in the Platform, including but not limited to the software, design, text, graphics, logos, and trademarks, are and remain the exclusive property of Task Runner or its licensors.

15.2 Users may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from the Platform without Task Runner's prior written consent.

15.3 Content posted by Users remains the intellectual property of the respective User, subject to the licence granted in Article 9.3.

16.1 Task Runner processes personal data in accordance with the General Data Protection Regulation (GDPR / AVG) and its Privacy Policy, which is available on the Platform and incorporated by reference.

16.2 Customer personal data (name, address, phone number) is shared with the assigned Tasker only for the purpose of executing the Task Contract. Task Runner does not otherwise share User data with third parties except as described in the Privacy Policy.

16.3 The Platform uses cookies and similar tracking technologies as described in the Cookie Policy.

16.4 Users may request access to, correction of, or deletion of their personal data in accordance with the Privacy Policy and applicable law.

17.1 Either you or Task Runner may terminate your account at any time for any reason.

17.2 Task Runner may suspend or terminate your account with immediate effect if Task Runner reasonably determines that you have breached these Terms or that your conduct is detrimental to the operation of the Platform.

17.3 Termination of your account does not affect any Task Contract already formed. Articles 5 (Fees), 6 (Payments), 13 (Liability), and 12 (Dispute Resolution), and any other provisions which by their nature should survive, shall remain in effect after termination.

17.4 If your account is terminated for breach of these Terms, you may not create a new account without Task Runner's prior written consent.

18.1 No agency, partnership, joint venture, or employment relationship is created between Task Runner and any User by virtue of these Terms or the use of the Platform.

18.2 No User has authority to bind Task Runner, its affiliates, or its related entities in any way.

19.1 Task Runner may amend these Terms and any Policies from time to time. Material amendments will be notified to Users via the Platform, email, or upon next login.

19.2 Continued use of the Platform after notification constitutes acceptance of the amended Terms. If you do not agree with the amendments, you must discontinue use and terminate your account.

19.3 Amendments shall take effect thirty (30) days after notification, unless the User actively accepts the amended Terms before that date.

20.1 The Platform is provided on an "as is" and "as available" basis. Task Runner does not warrant that the Platform will operate without error, interruption, or delay, or that it will be available at all times.

20.2 Task Runner may carry out scheduled or unscheduled maintenance, updates, or modifications to the Platform at any time. Task Runner shall use reasonable efforts to provide advance notice of planned maintenance that may materially affect Platform availability, but shall not be liable for any loss, delay, or inconvenience resulting from any period of unavailability.

20.3 Task Runner specifically disclaims all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement with respect to the Platform and the Task Runner Services.

21.1 These Terms and all agreements arising therefrom are governed exclusively by the laws of the Netherlands.

21.2 All disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent court in Amsterdam, the Netherlands, unless mandatory consumer protection law requires otherwise.

21.3 The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

22.1 Severability. If any provision of these Terms is held to be invalid or unenforceable by a competent court, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that approximates the economic intent of the original provision as closely as possible.

22.2 Entire agreement. These Terms, together with the Policies, constitute the entire agreement between Task Runner and the User regarding the subject matter hereof and supersede all prior or contemporaneous agreements.

22.3 Assignment. Task Runner may assign or novate these Terms to a third party without the User's consent. The User may not assign any rights or obligations under these Terms without Task Runner's prior written consent.

22.4 No waiver. Failure by Task Runner to enforce any right under these Terms shall not constitute a waiver of that right.

22.5 Language. These Terms are available in both English and Dutch. For Users who are consumers (consumenten) within the meaning of Article 6:230g of the Dutch Civil Code and who are resident in the Netherlands, the Dutch version of these Terms shall prevail in the event of any discrepancy between the English and Dutch versions. For all other Users, the English version shall prevail. Both versions are published on the Platform and are available on request from support@task-runner.nl.

22.6 Contact. Questions about these Terms may be directed to Task Runner via the contact information on the Platform.